Account Instructions
Getting started with your account:
Set up your online account in a few easy steps!
- 1. Create a New Account
- 2. Credit Card and Address
- 3. Schedule a Pickup
- 4. Special Instructions
- 5. Wash n Fold
- 6. Suspend Service
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Click Login in the top right corner of the website or use the hamburger menu on mobile.
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Click Login one more time (This button will take you to our partner site to log into your account.)
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Under login, select “Create Account”
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Follow the prompts to:
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Enter your information
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Create your account
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Choose a service (Delivery or Store Drop Off)
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Once your account is set up, you’ll be prompted to add your credit card information and address.
Both address and credit card information can be updated through the Account tab should you need to in the future.
Once you’ve created your account and added both your address and credit card, you’re all set to sign up for pickup & delivery! Follow the steps to sign up and choose your pickup day.
After you set up your account, you can also schedule a pickup using the Pickup tab.
Note for Lake Mills Cleaners Clients: There is no Welcome Kit fee. Simply use your Lake Mills Cleaners bag for your first pickup.
Don’t forget to add any special instructions to your profile—there are three separate sections:
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Pickup Instructions:
Example: “Pickup bag will be on the front porch behind the bench.” -
Delivery Instructions:
Example: “Please hang finished clothes between the front door and the storm door to protect them from the weather.” - Cleaning Instructions:
Example: “Please use light starch on shirts” or “Do not crease pants.”
You can find and update these under your profile settings.
Want to sign up for Wash n Fold service? Here’s how:
- Log in to your account.
- Click on “Subscription Plans” in the menu.
- Select “Add Subscription Service.”
- On the next page, choose “Wash n Fold” from the list and add it to your plan.
If you’re currently enrolled in a service and want to take a break or stop it completely, you can manage that right from your account.
Follow these steps:
- Log in to your account.
- Go to the “Subscription Plans” section in the menu.
- Find the service you want to pause (such as Pickup & Delivery or Wash n Fold).
- Click “Suspend Service.”
- From there, you’ll see an option to suspend or fully cancel your subscription.
