Save Time

Once you are signed up for our delivery service and you have received your welcome kit, you can schedule a pickup by responding to our interactive emails or SMS messages or by scheduling a pickup in our mobile app or via our website.

• If you prefer to use email, you will receive an email each Sunday evening that contains links that will allow you to schedule the day you would like us to pick up your cleaning.
• If you prefer to use SMS, you will receive a text message each night prior to the day we service your area. You simply reply to that text with a “Y” or a “y” before 7am the following day to indicate that you want us to pick up your cleaning. If you don’t respond, we won’t stop by.
• If you prefer to use our mobile app or our website, you simply log in and visit the “delivery” page in the mobile app or the “pickup” page in the website. There you can see a list of available dates we’re in your area. Select a date and click “request pickup”.

That’s it! Put your bag out by 8am on the service day you selected and we will come by to pick up your cleaning. We will return your finished order on your next service day.

No, not at all! In fact, most of our residential customers are not home. That is why we started our home delivery service. Our customers told us they wanted more leisure time for doing things that they enjoy.

If we are picking up and delivering to your home then simply put your bag out by 8am. When we return with your cleaning, we will deliver them on a hook by the front door or wherever you specify.

If we are picking up and delivering to your place of work, it depends on your working situation. If you are in an office with other co-workers and there is a central place for all employees to place for us to pick up and deliver then you don’t need to be present during pickup and delivery times.

However, if you are the only one in your office or there isn’t a central place for us to pick up and deliver then it’s up to your level of comfort if you want to leave your cleaning out for us and if you want us to deliver when you are not around. If you don’t feel comfortable with leaving your bag or cleaned garments out then consider switching your delivery address to your home address.

While there is no delivery fee, we do require a either a minimum of 3 items OR a minimum order value of $30 per pick up.

For example, if your pickup order contains less than 3 items and is less than $30, your order will be invoiced at a minimum total of $30*. However, if your order contains only 1 or 2 items but the cost of cleaning is $30 or more, there will be no additional charge.

*Pre-tax and after any coupons or discounts

To clarify, this $30 charge is not in addition to the cost of cleaning.

We require this minimum to ensure the fastest and highest quality service; and to be more environmentally friendly.

For any questions or assistance, please reach out to our delivery team at delivery@klinkecleaners.com or call us at (608) 298-2332 in the Madison area or (414) 244-9779 in the Milwaukee area.

No need to call us! 

If you’d like us to stop by then you can use our interactive SMS texting service. Each night before we visit, you will receive a reminder text. Simply reply with an “y” or “Y” and we will stop by your address.

If you’d like to temporarily suspend the pickup and delivery service notifications then simply log into to your account online or on the mobile app and visit the “suspend” tab. Fill in the dates and click “suspend service”.

You will receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the map below to determine your delivery days. We are in every area twice per week – either Mondays / Wednesdays or Tuesdays / Thursdays. For example, if we pick up your bag on Monday, we will bring back your cleaned and pressed garments on Wednesday and vice-versa. The same holds true for the Tuesday / Thursday zones.

Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.

If you are a business that does not open by 8am, please contact us at delivery@klinkecleaners.com and we will let our driver know.

No worries! You have the following options:

1. You can always leave your bag out on your next service day.
2. You can always visit any of our Klinke Cleaners locations and have your clothes cleaned on-site. Click here to view all of our locations. 

Our drivers can accept rugs that are 5×7 or smaller in size. Once we have the rug, we will contact you with the pricing. We need your approval of the pricing before we will clean the rug. We send rugs out to be cleaned by a 3rd party and the processing time can take up to 4 weeks.

If you signed up online, via our mobile app, or in-store, we will drop off a welcome kit on your first service day that includes our pink delivery bag and instructions.

If you signed up with our delivery driver, you should already have your welcome kit.

If you lost your bag or you need a second bag, visit www.klinkecleaners.com/extrabag.

From your computer, go to www.klinkecleaners.com/login and enter your email address then click on “forgot password”. You will receive an email with instructions to reset your password.

Visit www.klinkecleaners.com/delivery  for  step by step guide to help you sign up.

Or, please email delivery@klinkecleaners.com or call us at 608.298.2332 or 414.244.9779.

Log into your account online or on the mobile app and visit the “suspend” tab. Fill in the dates and click “suspend service”

Yes you do. We cannot pickup or deliver your clothes without a credit card on file. All items will be billed to you the day after we pick up your cleaning.

Please reach out to us at delivery@klinkecleaners.com or call (608) 298-2332 or (414) 244-9779

Unfortunately, no. If you drop off your cleaning at one of our locations, you will need to pick up the cleaning from that location.

You can add as many email addresses to your account profile and set those email addresses to be receive delivery reminders. Unfortunately, each account can only have one phone number receive text reminders.

If you want to share control over the account, you both can log into your account via our website or the mobile app. This will allow you to suspend service, adjust notifications, sign up for an On Demand Friday, update your credit card, etc.

Replying “Stop” to our text message reminders will stop you from receiving text messages but won’t cancel your pickup and delivery service. If you’d like to change your notification settings or suspend your delivery service, simply log into your account at www.klinkecleaners.com/login to make these changes.

Although you may absolutely turn off these notifications within your account either online or via the mobile app, we strongly discourage you from doing so. Not only do we send reminder messages but we also send specific updates if there is a change to the delivery schedule due to extreme weather, traffic delays, or adjustments to the schedule due to holidays. If you turn off your notifications, you might miss a message that would update you about changes to your service.

If you do turn off text notifications, you can still request a pickup using text. You just text the word “visit” to our automated text service and it will respond with your next 2 service days. You can select the service day you would like us to pick up and the system will schedule your pickup for that day. 

You will receive your welcome kit on your next delivery day after you sign up. Sometimes this could be the following week depending on when you signed up.

Your welcome kit consists of a pink bag for your dry cleaning needs and a blue bag for our laundry service and a hanger caddy for you to save hangers and give back to us to recycle.

The $10 fee for your Welcome Kit includes the items within the kit (both your pink dry cleaning delivery bag and your blue wash n fold bag for your laundry) and it covers the delivery of the kit directly to your home or office. 

You can cancel delivery service by emailing delivery@klinkecleaners.com

Please email your question to us at delivery@klinkecleaners.com so we can assist you. We might even add your question to this FAQ to help other customers who might have the same question!